MKWardrobe Privacy Policy

Effective Date: 22 February 2026

MKWardrobe ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store, and share your information when you interact with our website, WhatsApp order channel, and customer support.

1. Introduction

MKWardrobe is an Indian menswear startup operating with WhatsApp-based ordering and UPI/Bank Transfer payments. We collect only the information needed to fulfill orders, provide support, and protect our business from misuse.

2. Information We Collect

• Name
• Phone number
• Delivery address
• Order details (product, size, quantity, order value)
• Payment reference details for UPI/Bank Transfer verification
• WhatsApp communication records related to orders/support
• Basic technical data such as IP address and browser information (where applicable)

3. Purpose of Information Use

• Order confirmation, packaging, shipping, and delivery coordination
• Customer communication and issue resolution
• Exchange/return verification and claim validation
• Fraud prevention, policy enforcement, and risk control
• Internal records, analytics, and service quality improvements
• Compliance with legal or regulatory requirements

4. Data Security Measures

We use reasonable administrative and technical controls to protect customer data, including restricted staff access, secure account practices, and controlled record handling. While we follow best efforts, no online channel can guarantee absolute security.

5. Third-Party Sharing Policy

We do not sell or rent customer data. We may share limited information strictly as needed with trusted shipping/logistics partners and service providers required for order fulfillment. We may also share information when legally required by competent authorities.

6. WhatsApp Communication Disclaimer

By contacting us on WhatsApp, you consent to receiving order-related and support-related communication on WhatsApp. Customers are responsible for providing correct details. We are not liable for delays or losses caused by incorrect contact/address details submitted by the customer.

7. Cookie Policy (If Applicable)

Our website may use basic cookies/analytics for performance and user experience. You can manage cookies from browser settings. Some features may be affected if cookies are disabled.

8. Customer Rights

Subject to applicable law, you may request access, correction, or deletion of personal information that is not required for legal/operational obligations. We may verify your identity before processing such requests.

9. Policy Update Clause

We may revise this policy from time to time. Updated terms become effective once published on this page. Continued use of our services after updates implies acceptance of the revised policy.

10. Contact Information

MKWardrobe Support
WhatsApp: 9491560018
Email: mkmenwardrobe@gmail.com
Phone: +919491560018
Support Hours: Monday to Saturday, 3:30 PM - 9:30 PM (IST)